Question 1

How do I set up Trayglint for my restaurant?

Accepted Answer

Create your restaurant workspace, then add your approved menu items there. For each item, save its name, price in U.S. dollars, and availability. The approved menu stays in your private restaurant workspace.

Question 2

Which ordering pages can I check?

Accepted Answer

Add each ordering channel with a saved name and the public URL of its customer-facing ordering page. Trayglint reads that saved page during a scan. Saving a URL does not create, publish, or update the page on the ordering platform.

Question 3

How do scans work, and how often do they run?

Accepted Answer

You can start a scan manually, or opt an active ordering channel into daily scans at 08:00 UTC. A scan reads the channel’s saved public page and compares its listed menu with your approved menu. A page may not be readable, and Trayglint cannot compare a scan when the approved menu has no saved items.

Question 4

What does Trayglint check and what happens when it finds a difference?

Accepted Answer

Trayglint compares item names, listed prices, and availability. New discrepancies appear in Trayglint’s signed-in alert center and issues inbox. Values extracted from a public page are unverified, so check them against the linked source before acting.

Question 5

How do I resolve a discrepancy?

Accepted Answer

Make any correction on the ordering platform itself, and review or update your approved menu if needed. Then mark the issue fixed in Trayglint; you can add an optional resolution note. Reopen an issue if it still needs attention. A later scan can compare the public page again, but Trayglint does not apply or automatically verify the external correction.